Project
Encrypted messaging content
Content design
Product design

Challenge
To communicate to users that they need to add their Instagram and Facebook accounts to the same Accounts Center when they have not previously done so if they want to comment on a reel.
Why?
If a user on Facebook wishes to comment on a reel (short video format) that was shared from and attributed to an Instagram account, users will only be able to comment with an Instagram account. In order to do so for the first time, they have to connect their Facebook and Instagram accounts.
At a glance
Company
Partners
Product designer
Product manager
My role
Content designer
Timeline
2 months
Tools
Figma
Process
“This reel is from Instagram. To comment, add your accounts to the same Accounts Center. Learn more”
Here, working the privacy and Accounts Center teams on this bottom sheet on Facebook, I was tasked with writing content that aligned with the correct description of how Accounts Center works, where different accounts (such as Instagram and Facebook accounts) exist in their own siloed Accounts Center interfaces. Here, we were informing and encouraging users in a strictly informative tone to merge their existing Instagram and Facebook accounts in Accounts Center. The button on the first screen below this text follows the users’ intended action of “Comment” and the header on the second screen follows the intended purpose of the screen, which is to merge.
“Comment with your Instagram username by adding it to the same Accounts Center”
The language of “the same Account Center'“ was written to illustrate to users their accounts are already associated with an Accounts Center, which they could already encounter in each individual app. This was an additional step they needed to take to comment. Since the users is already on Facebook, the headline on screen two did not need to repeat the information that they are connecting to a Facebook account, since that is inferred.
The first bullet on the second screen describes how users will be interacting with an Instagram reel on Facebook, but by commenting with their connected Instagram identity, their comments will be visible on both Instagram and Facebook.
Solution
The feature launched globally to all Facebook app users, allowing users to comment on reels shared from Instagram accounts to Facebook.
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